Safe Bathing NC – Frequently Asked Questions
How does the seal tight door work?
The tub’s watertight door seal system forms a hydrostatic seal when the door is latched. The weight of water inside the tub further compresses the door seal making it completely leak-proof.
Can it also be used as a shower?
Yes. Our Roman tub faucet set comes with a handheld extendable shower head which mounts into the deck or on the wall. This allows for the bather to keep the body warm during fill and drain times as well as stand and take a shower if they wish. You can use our tub as a regular shower as well.
How is the tub installed into my existing bathroom?
The installation is very easy – any licensed plumber can do the job. You don’t need to remodel your bathroom since our tubs fit into a traditional 60-inch tub space. Our tubs come in both right-hand and left-hand models to accommodate any bathroom layout.
Is there anything the installer needs to know before our tub is delivered?
The installer will need one dedicated 15-amp circuit on a GFI circuit. Complete installation instructions and a product manual are provided with each purchase. Technical support is available to assist with any installation questions.
Is there a warranty with my tub?
All of our tubs are covered by a lifetime warranty for the stainless steel frame, the tub mold, the door and the door seal. Our friendly customer service representatives are ready to help with all aspects of your walk in tub, even years after your purchase.
Once I have ordered my tub, how long will it be before I receive it?
Average shipping and delivery time is 5-7 business days from the time of order, with can be delivered with carrier lift gate service right to your door.
What kinds of tests are performed on your tubs before they are shipped?
All of our tubs are inspected in our factory prior to shipping; no detail or function is overlooked. The pump and jets in our tubs are tested for 24 hours for leaks, malfunctions and overall performance issues. Once your tub is found to be fully functional, it is drained, dried and carefully crated for shipment, and sent to you under our comprehensive lifetime warranty.
Do your tubs have safety certifications?
Yes. They come complete with IAPMO, UL and ETL safety ratings and certifications.
Who handles installation?
We can arrange for installation, or you may use your own plumber, contractor, family member or friend. There is no special certification for installation; the only difference with our tubs compared to traditional tubs is the height of the walls. The underbelly is exactly the same as a traditional tub.